Digital and Information Team member would like to initiate a remote connection to your computer to diagnose and troubleshoot your reported issue. Please close any content with sensitive information before connecting. In order to analyse your issue and provide support, information from your computer system will be collected according to the Privacy Statement. You will be prompted to download and run a small software application which allows you to share your computer with the Digital and Information Team member.    
   
 

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Please be aware that your screenshare session will be recorded for in the event of any audit request.
Recording stops after the agent has completed troubleshooting with no access to recordings.
 

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